Privacy Policy

Pro Trap Wildlife Control and Pest Management
A business operated by Bridgen Enterprises Ltd.

Effective Date: October 7, 2024
Website: www.protrap.ca

1. Introduction

Pro Trap Wildlife Control and Pest Management (“Pro Trap,” “we,” “our,” or “us”) is operated by Bridgen Enterprises Ltd.

We are committed to protecting the privacy, confidentiality, and security of personal information collected from customers, prospective customers, website visitors, and individuals interacting with our business.

This Privacy Policy describes how we collect, use, disclose, store, protect, and retain personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all personal information handled by our company, regardless of how it is collected or which authorized system is used to store or process it.

2. Information We Collect

Depending on the services requested or the nature of an interaction, we may collect:

• Names, telephone numbers, email addresses, and mailing addresses.

• Residential and commercial property information.

• Service requests, inspection findings, and treatment histories.

• Photographs, videos, and property inspection reports.

• Estimates, invoices, contracts, and warranty information.

• Billing details, payment history, and transaction records.

• Appointment schedules and property access instructions.

• Telephone communications, voicemail, emails, and text messages.

• Website form submissions and online chat conversations.

• Website usage information, IP addresses, cookies, and device information.

• Other information reasonably necessary to provide our services.

We limit information collection to what is reasonably necessary for identified business purposes.

3. How Information Is Collected

This Privacy Policy covers information collected through all authorized business channels, including:

• Our website, www.protrap.ca.

• Website live chats, automated chatbots, and AI-powered communication tools.

• Telephone calls and call recording systems, where applicable.

• Emails, text messages, and social media platforms.

• Jobber, GorillaDesk, and other customer management software.

• Technician and estimator mobile applications.

• Online bookings, customer portals, and scheduling systems.

• In-person inspections, estimates, and service appointments.

• Electronic and paper service agreements.

• Payment processors, accounting systems, and financing providers.

• Advertising campaigns, referrals, and third-party lead services.

• Customer reviews, surveys, and warranty requests.

• Other current or future authorized business systems.

This policy applies to information collected electronically, verbally, in writing, or through authorized third parties.

4. How We Use Personal Information

We may use collected information to:

• Respond to inquiries and provide customer support.

• Schedule inspections, estimates, and service appointments.

• Deliver pest management and wildlife control services.

• Prepare quotations, invoices, and service agreements.

• Process payments and maintain accounting records.

• Administer warranties, memberships, and service plans.

• Maintain customer service and treatment histories.

• Communicate appointment reminders and service updates.

• Investigate complaints and resolve disputes.

• Coordinate technicians, dispatching, and business operations.

• Improve our services, website, and customer experience.

• Meet legal, insurance, and regulatory requirements.

• Send promotional communications where legally permitted.

We will obtain any additional consent required before using personal information for materially different purposes.

5. Customer Management Software and Third-Party Applications

Pro Trap uses third-party software and applications to manage customer information and business operations.

These systems may include Jobber, GorillaDesk, scheduling software, website chat services, accounting applications, payment processors, cloud-based storage, and other authorized technology providers.

Customer information may be stored, processed, synchronized, or transferred between these platforms where necessary for legitimate business purposes.

We take reasonable steps to ensure that third-party providers handling personal information on our behalf maintain appropriate privacy and security safeguards.

Certain providers may store or process information outside Canada, where it may be subject to the laws of those jurisdictions.

Bridgen Enterprises Ltd. remains responsible for personal information under its control, including information processed by authorized service providers.

6. Website Chats and Artificial Intelligence

Our website and communication systems may use live chat, automated messaging, chatbots, or artificial intelligence technologies.

Information provided through these services may be collected, recorded, reviewed, and transferred into our customer management systems.

This information may be used to answer inquiries, schedule appointments, prepare estimates, and provide customer service.

Authorized employees and technology providers may access communications when necessary for these purposes.

We take reasonable steps to protect information processed through these systems and encourage customers not to submit unnecessary sensitive information.

7. Property Photographs and Inspection Records

During inspections and services, our employees may take photographs, videos, measurements, and notes relating to a property.

These records may be used to identify pest or wildlife concerns, prepare estimates, document completed work, and administer warranties.

We will not use identifiable customer or property photographs for public promotional purposes without appropriate permission or another lawful basis.

8. Telephone Calls, Emails, and Text Messages

We may communicate with customers by telephone, email, text message, or other electronic methods.

Communications may be retained for customer service, documentation, quality assurance, and dispute resolution.

Where telephone calls are recorded, appropriate notice and consent will be provided or obtained as required by law.

Promotional electronic communications will comply with Canada’s Anti-Spam Legislation (CASL), including applicable consent and unsubscribe requirements.

Customers may withdraw consent to promotional communications at any time.

9. Website Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, understand visitor activity, and measure advertising performance.

Where required by applicable law, we will provide appropriate notice and obtain consent.

Visitors may manage certain cookie preferences through their browser settings or available website controls.

10. Disclosure of Personal Information

We do not sell customer personal information to third parties for their independent marketing purposes.

We may share information with:

• Authorized employees and company representatives.

• Technicians and contractors performing services.

• Customer management and technology providers.

• Payment processors and financial service providers.

• Accounting, insurance, and legal professionals.

• Collection agencies where legally permitted.

• Government authorities or regulators where required or permitted by law.

• Other authorized parties necessary to deliver requested services.

We limit disclosure to information reasonably necessary for the intended purpose.

11. Consent

We collect, use, and disclose personal information with consent where required by applicable law.

Consent may be express or implied depending on the circumstances and sensitivity of the information.

Individuals may withdraw consent, subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services.

Acceptance of this Privacy Policy does not replace separate consent where legally required.

12. Security of Personal Information

We maintain reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle.

These may include restricted employee access, password protection, account permissions, secure payment processing, confidentiality requirements, and appropriate handling of physical records.

Employees and authorized service providers are expected to protect personal information and use it only for authorized purposes.

Although we take reasonable precautions, no method of electronic storage or transmission is completely secure.

13. Retention and Disposal

We retain personal information only as long as reasonably necessary to fulfill identified business purposes and comply with legal, accounting, warranty, and regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.

14. Privacy Breaches

If a privacy or security breach occurs, we will investigate and take appropriate corrective action.

We will maintain required breach records and notify affected individuals and relevant authorities when required by applicable law.

15. Access and Correction

Individuals may request access to their personal information or request corrections to inaccurate or incomplete records.

Requests may require identity verification and will be handled within applicable legal timeframes, subject to lawful exceptions.

16. Third-Party Websites

Our website may contain links to external websites or services operated by independent organizations.

Those organizations may have separate privacy policies and information-handling practices.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, services, or legal requirements.

The current version will be available on our website.

Where required by law, we will provide additional notice or obtain consent before making material changes to our information-handling practices.

18. Privacy Officer and Contact Information

Questions, complaints, requests for access, or concerns regarding personal information may be directed to:

Privacy Officer
Bridgen Enterprises Ltd.
Operating as Pro Trap Wildlife Control and Pest Management

Website: www.protrap.ca
Email: info@protrap.ca
Telephone: 226-350-7378
Mailing Address: P.O. Box 201 66 Richmond St, Amherstburg, ON, N9V 2Z4

Individuals may also contact the Office of the Privacy Commissioner of Canada regarding applicable federal privacy rights.

19. Company-Wide Coverage

This Privacy Policy applies to personal information handled by Bridgen Enterprises Ltd. in connection with Pro Trap Wildlife Control and Pest Management, regardless of the collection method, storage format, software application, department, branch, employee, or authorized service provider involved.

All employees and authorized representatives handling customer information are expected to comply with applicable privacy and confidentiality requirements.

© 2024 Bridgen Enterprises Ltd.
Operating as Pro Trap Wildlife Control and Pest Management.
All rights reserved.